Terms and Conditions

Effective Date: 01 July 2025

Welcome to SWT Petal Company East Africa Ltd ("we", "us", "our"), trading via www.botanicalskenya.com (“website”). By accessing our website or placing an order, you agree to the following terms and conditions. For orders, these terms and conditions relate solely to orders placed with us via email or telephone. Orders placed for our products on any third-party websites, including those operated by Sheldrick Wildlife Trust USA, Sheldrick Wildlife Trust UK, and The David Sheldrick Wildlife Trust in Kenya, are subject to those organisations’ own terms and conditions.

1. Product Description

We specialise in natural real flower confetti and other botanical products made from/and with bougainvillea petals. All products are natural, seasonal, and may vary slightly in colour and size. While we aim to accurately represent our products, variations may occur.

2. Orders and Payments

  • No orders are accepted or processed directly on the Website; instead, all orders are handled either through the Sheldrick Wildlife Trust UK and/or Sheldrick Wildlife Trust USA shop websites, or offline via email or phone for SWT Petal Company East Africa / The David Sheldrick Wildlife Trust Kenya.
  • Pricing is available in Kenyan Shillings (KES), British Pounds (GBP), and US Dollars (USD).
  • Payment must be made in full before order processing.
  • For orders with SWT Petal Company East Africa, we accept M-Pesa, bank transfers, and other agreed methods communicated via email.

3. Shipping and Delivery

  • We deliver across Kenya via local courier services.
  • International delivery is handled via Posta EMS courier service.
  • Estimated delivery times:
    • Local: 1–5 business days after dispatch.
    • International: 10–14 business days after dispatch.
  • Delivery times may vary based on destination and customs clearance.
  • You are responsible for providing correct delivery information. We are not liable for delays or non-delivery caused by inaccurate details.

4. Cancellations and Refunds

  • Orders may be cancelled within 24 hours of purchase.
  • Due to the perishable and handcrafted nature of our products, refunds are only issued for:
    • Damaged goods upon arrival (with photographic evidence provided within 24 hours of delivery).
    • Incorrect product dispatch (not matching your order confirmation).
  • To request a refund or resolve an issue, contact us at [email protected]

5. Website Use

  • All content on www.botanicalskenya.com (including logos, photos, and product names) is the property of SWT Petal Company East Africa Ltd and may not be copied or reused without written permission.
  • You agree not to use the website for illegal or unauthorised purposes.

6. Limitation of Liability

  • Our liability is limited to the value of the product purchased.
  • We are not responsible for any indirect or consequential damages arising from the use of our website or products.

7. Privacy and Data

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect and use your information.

8. Governing Law

These Terms are governed by the laws of Kenya. Any disputes shall be subject to the jurisdiction of Kenyan courts.

9. Contact Us

For any questions regarding these Terms, reach out via:

SWT Petal Company East Africa Ltd
P.O. Box 15555, Mbagathi, 00503, Nairobi, Kenya
Email: [email protected]
Phone: +254 (0) 202 301 396

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