Privacy Policy

Effective Date: 01 July 2025

SWT Petal Company East Africa Ltd ("we", "our", or "us") is committed to protecting your privacy. 

“This Privacy Notice applies to your use of the website www.botanicalskenya.com and to any personal data processed by SWT Petal Company East Africa Ltd in connection with this website and related services.

If you are redirected to one of our affiliated UK or US websites (such as shop.sheldrickwildlifetrust.org or shopusa.sheldrickwildlifetrust.org), please refer to the separate privacy notices provided on those sites. In the case of Sheldrick Wildlife Trust UK (SWT-UK) or Sheldrick Wildlife Trust USA (SWT-USA) these sites are managed by separate entities acting as independent data controllers. These privacy notices can be accessed here: SWT-UK Privacy Notice and SWT-USA Privacy Notice.

This Privacy Notice does not apply to information collected by third-party websites, applications, or services that we do not operate or control. Please consult the privacy notices of those third parties for information on how they handle your personal data.”

This policy outlines how we collect, use, and protect your personal information in accordance with Kenya’s Data Protection Act.

1. Information We Collect

We may collect the following:

  • Name, email address, phone number
  • Billing and delivery address
  • Payment and transaction details (processed securely via third-party services)
  • Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you about orders or customer service enquiries
  • Improve our website and services
  • Comply with legal obligations

3. Data Sharing

We do not sell your data. We may share limited information with:

  • Trusted third-party logistics and payment providers (for order fulfilment)
  • Our UK and USA affiliates, Sheldrick Wildlife Trust UK, and Sheldrick Wildlife Trust USA, to process your order or communicate with you about your order
  • Authorities where legally required

4. Cookies

Our website uses cookies to:

  • Enhance user experience
  • Collect anonymous analytics data
  • You may disable cookies in your browser settings

5. Data Retention

We retain your data only as long as necessary for business and legal purposes, or as required by Kenyan law.

6. Your Rights

Under the Kenya Data Protection Act, you may:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Object to or restrict processing

Contact us at [email protected] for any such requests.

7. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access or loss.

8. International Users

If you access our services from outside Kenya, you consent to the transfer of your data to Kenya and its processing in accordance with this policy.

9. Policy Updates

We may update this Privacy Policy occasionally. Continued use of our site after changes implies acceptance.

Contact Us:
[email protected]
+254 (0) 202 301 396

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